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…4 reasons to look at contacting your customers on a monthly basis. This article addresses those who don’t have a monthly contact process with your customer base. Call this contact process a newsletter or whatever you want. You need monthly contact with your customers. Your current and future success depends on the ability to keep in contact with your customers. I will give you four reasons why you should start now a monthly contact program with your customers. You might object. “It’s a great idea but… I don’t have time to make this work; I ‘m too busy running my business; I would rather buy ads and pray they work; My customers are different. They wouldn’t read it; I ‘m comfortable chasing after new customers”. Monthly contact with your customers is not just another “thing” you should do in your business. Monthly contacts with your customers should be the corner-stone of the way you do business. If your customers don’t hear from you, you are gone from their mind. Eventually you are out of business. See if any of these reasons inspires you to start contacting your customers every month. It’s Cheaper to Work with Existing Customers You already know the statistic—it’s 10 times cheaper to work with your existing customer base than chase after new customers. Let’s break that down. Let’s say you spend $10,000 on advertising costs for items like network meetings, yellow pages, ads, brochures, etc. If in a given year you get 100 new customers, then it means that every new customer cost you $100 in advertising costs. Each new prospect takes 3-4 contacts before they become a customer. If your time is worth $50 per hour that means that each new customer is costing you another $200 in your time. What about the time you waste sorting out prospects from tire kickers? How much time is wasted on tire kickers that produce no results? If you offer first time customers discounts or special coupons, how much money are you giving away to make them your customer? You can do your own numbers. The bottom line for many businesses is they are lucky to make any profit on a customer’s first purchase. If your customers don’t hear from you, you will not be on their mind! Existing Customers Are an Easier Sell You know from personal experience that a potential prospect is much harder to sell than one of your current customers. The fact is simple. Once a prospect has become a customer, they cross over an invisible line that says, “I trust you.” “I like you.” “I believe in your company.” Statistics show that a person who has bought from you once is thirty percent more likely to buy from you again. If your work day was filled with “easy sales,” how would that affect your time and your energy? When you’ve had a day of easy sales, hasn’t everything seemed better? If your customers don’t hear from you, you are not on their mind when they go to make a purchase. Customer Referrals—Advertising You Cannot Buy! Have you ever received a referral like this from a friend? “Yes, I got a refrigerator from Smith’s Appliance store about five years ago. It worked fine. I’m not sure if they are still in business.” How likely would you be to use that referral to search out a solution to your refrigerator problem? Once customers have experienced your product and your service, they are now great candidates for providing customer referrals. They have first hand experience with your product or service. They will now recommend you to their friends. This is free advertising, and it’s the most powerful advertising you can use. But if your customers have not heard from you, you are no longer on their mind! Your Competitors are Contacting Your Customers Just because your clients were your customers once, there is no guarantee they will be forever. In fact, customer loyalty in the past several years has dropped, even for well known companies. Your customers are learning every day about new buying options. These may be online options, mail order options, or special niche stores. More and more customers are exercising their buying options. If you are not contacting your customer base, your competitors are. Listen to the radio, the TV, watch the ads in the paper, or check online. Every day, the average person is getting 3,000 messages to buy things. How long do you think it will take before your customer begins to take advantage of offers being made by your competitors? Your customers may not be hearing from you. You can be sure they are hearing from your competitors. Conclusion. Starting a monthly contact process with your customers is not just another business strategy. It’s a different way of operating your business. It will save you dollars; it will increase your profits; it will make your work easier. It will create a much stronger business for your future. I hope this article has inspired you to start your own monthly customer contact program. If you want more practical details about how to create your own monthly contact program and make it effective with your customers, e-mail me Al@successfulmarketingtools.com with the subject line “Monthly Contact Report.” I will send you a free report that shows you practical details about this marketing strategy. Copyright Al Hanzal, 2005. All Rights Reserved Hanzal Enterprises, Inc. 4191 Granite Court Eagan, Minnesota 55123 651-485-3340
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Advice Home Business Technology Online Advertising Motivational Internet Marketing SEO Help Online Games Science Articles Happiness More Articles:1. Niche with Passion and Reap Your Financial Rewards By Lois Carter Fay One of the keys to creating a successful business is finding a market niche that is small enough to corner the market but big enough to make money. Let me tell you about a few people who have done that well, and why it works for them.Tony Cox, Catalog Solutions: Tony only focuses on small specialty foods catalog companies. He's found a niche that is very profitable and he has developed a national reputation for being able to grow customer lists… 2. Always Sell To New Eyes And New Ears By Rich Harshaw One of the hardest things for you to do as an advertiser to do is to step into your prospect's shoes and really understand what makes him buy, and to find out how the prospect reacts to your marketing and advertising efforts. It's easy to get caught up in thinking that just because you spent $14,000 -- or $140,000 -- on your latest batch of ads that every person on Earth saw the ads and paid really close attention to them. Well, generally speak… 3. Three Ways to Put Fresh Spins on Old Marketing Concepts By Michele Pariza Wacek Are you struggling to find a new twist for old advertising or marketing campaigns? If you're a small business owner or a copywriter/coach/other creative professional, you know exactly what I'm talking about. Having to come up with new ideas for a long-term client (or even your own business) can be overwhelming. As much as you love those long-term clients or established products, because of their longevity, it gets harder and harder to come… 4. 4 Easy Ways to Get Free Marketing Exposure Are there really ways you can get valuable marketing exposure without spending any money? You bet there are. The trick to uncovering these methods is to think of creative ways you can get your products or services in front of, or in the hands of, your prospects. And that last part is critical. It is only valuable marketing if it is targeted at the people you have identified are most likely to buy your products or services. 1)Share Your Knowledge… |