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As a small business owner, you are grateful for all of your clients or customers. But did you know that small business lose over 62% of sales because they don’t follow up? You are caught up in the business of running your business you don’t take the time to follow up with your clients. After moving to a new city recently I've been, of course, searching out a new hair salon. The first place I tried was what seemed to be a very upscale salon that offered everything from hair cuts to nails to a massage. At this place I received on of my least favorite hair cuts. I tried two other places that gave a pretty good cut. The big surprise is that I've not received so much as a post card from any of the stylists requesting my return for my next cut. How much business are these places missing out on? Tons if they don't follow up with their clients. I had the same experience with a masseuse I found here also. Wow, imagine what would happen if they mailed out a monthly postcard; a quarterly newsletter; a monthly e-zine? Whether you have a brick and mortar or an on-line business, you don't want to miss out on all that business because you are not following up with your customers. It’s never too late to start. 1. Buy a reliable customer database system and track more than just your clients name and phone number. You should track their birthday, anniversary, and other important dates about their business, interests, etc. 2. Establish a routine to take at least an hour a week to update and maintain your database. Review it each week to prepare for any upcoming events for your client. 3. Implement a system to send an email, a personal, note, and thank you notes. 4. Develop a monthly newsletter if you currently don’t have one. It can be delivered via email. 5. If you come across an article, product, or service that will benefit a client, pass it along with no strings attached. 6. Remember your clients with holiday gifts between November and January. If you don’t have the time or expertise to develop a follow up system, hire a pro to do it for you. Overcome Sugar Addiction. - Information you need if sugar addiction keeps you from losing weight. The Last 10 Pounds. - Before/After photos of the author show that this 9 week program for losing stubborn fat really works. Article Index: | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | 33 | 34 | 35 | 36 | 37 | 38 | 39 | 40 | 41 | 42 | 43 | 44 | 45 | 46 | 47 | 48 | 49 | 50 | 51 | 52 | 53 | 54 | 55 | 56 | 57 | 58 | 59 | 60 | 61 | 62 | 63 | 64 | 65 | 66 | 67 | 68 | 69 | 70 | 71 | 72 | 73 | 74 | 75 | 76 | 77 | 78 | 79 | 80 | 81 | 82 | 83 | 84 | 85 | 86 | 87 | 88 | 89 | 90 | 91 | 92 | 93 | 94 | 95 | 96 | 97 | 98 | 99 | 100 |
Advice Home Business Technology Online Advertising Motivational Internet Marketing SEO Help Online Games Science Articles Happiness More Articles:1. Reasons Why People Usually Don't Buy Again By Catherine Franz There are many psychological reasons why people will buy from the first time and why they do not buy from you again. There are books on many of these reasons. Many of these reasons are totally out of your control.But what about the ones that you are in control of?What about the legit reasons that you or your staff cause?Here are the ten top reasons why people do not buy a second time around.1. Follow up after the sale was poor perceived quality… 2. Does Your Business Appeal To $227 Billion Of 'Lohas' (Green) Consumers? By Jaya Schillinger Are you wondering what LOHAS stands for? Don't feel bad if you aren't familiar with it yet. If you're living in the SF Bay Area, you understand it more than you may know. LOHAS is a convenient marketing buzzword that stands for Lifestyles of Health and Sustainability. Simply put, it refers to the $227 billion dollar consumer market of people who want more consciousness in their day-to-day lives and are spending their money accordingly. This lar… 3. At the Speed of Light By Keith Thirgood How many times has someone you've called said, "Why don't you send me some information on your company"?Ask yourself, before you send anything: How will this be dealt with once it arrives at that person's desk. Aren't they already suffering from information overload? On the one hand, people say they they need more information in order to make the decision just to meet with you, let alone to agree to buy or hire. On the other, they have mor… 4. Don’t Put All Of Your Eggs Into One Basket By Sandi Moses I vaguely remember a particular story from my childhood. It had something to do with transporting eggs to market. The main character, a little girl who thought she knew more than she really did, put all of the day’s eggs into one basket, and when she tripped and fell on the way into town to sell the eggs, all of the eggs broke. It seems that her grandmother (the voice of experience and wisdom) tried to tell her not to do that, but she wouldn… |